Privacy policy

General

The Bank 1869, officially located at Adriaan Willaertstraat 7, 8000 Bruges, Belgium, and registered under VAT number BE 0555.751.897, considers the protection of your personal data as a fundamental responsibility. Your privacy is of utmost importance to us, and therefore, we have established strict procedures and measures to ensure it. This privacy policy is designed to inform you clearly and transparently about the nature of the personal data we collect, the purpose of collection, how we use and secure the data, and the rights you have regarding your personal data. We strive to ensure a high level of data protection in line with applicable data protection laws and regulations. You have the right to access, correct, or request the deletion of your data at any time.

Scope of the Privacy Policy

This privacy policy applies to the personal data of natural persons processed by us, as the data controller. The scope of this policy is specifically limited to:

Customers in direct contact with The Bank 1869 or affiliated companies. Visitors to our offices, contact points, websites, and customer portals. Participants in our market research, surveys, contests, and promotions. Individuals in contact with our sales, promotion, or other teams, or those using our products and services in any way. We emphasize that the data of potential customers or interested parties are also handled and secured with the utmost care in accordance with this privacy policy. Our goal is to ensure the confidentiality and integrity of all personal data under our care.

Data Processing

‘Data processing’ includes any action or set of actions related to personal data. This encompasses activities such as collecting, recording, organizing, storing, updating, or modifying, retrieving, consulting, using, providing through transmission, distributing, or making available in any other way, aligning, combining, as well as shielding, erasing, or destroying data. The data controller for the data is the entity that determines the purposes and means of processing personal data. In this context, The Bank 1869, located at Adriaan Willaertstraat 7, 8000 Bruges, and registered under VAT number BE 0555.751.897, is the data controller for the personal data collected and processed. The Bank 1869 is responsible for ensuring that data processing complies with applicable laws and respects the rights of data subjects.

Your Responsibilities Regarding Third-Party Services within Our Privacy Policy

When you use third-party services such as external applications, websites, platforms, or other technologies that may integrate with or be accessible through our products and services, it is important that you are aware of your own responsibilities regarding privacy protection. At The Bank 1869, we place a high value on the protection of your personal data. Below is an explanation of the data we collect, why we do so, and how it is processed:

Data Provided Directly by You

We process data that you provide to us directly, which can happen in various ways:

Through phone contact. In writing, such as: Subscribing to our newsletter via the website. Signing up to receive our ‘tips & tricks’ or magazine. Filling out forms on our website, at trade shows, or events. Sending an email. Participating in a contest, information session, or launch event related to one of our projects. Logging in to the customer portal, where you share information such as a profile picture and contact details. Verbally, such as during an appointment with a construction advisor at our office.

Data Collected by Our Systems

During your use of our websites and the customer portal, our systems record certain data, including:

Cookies (refer to our Cookie Policy for more information). Location information. IP address.

Data Obtained from Third Parties

There are moments when we receive data about you from external companies. When this occurs, we always inform you about the source of this information. We also offer you the opportunity to indicate whether you wish to be further contacted by us.

Categories of Collected Personal Data

We handle different categories of personal data:

User data: data that can identify you or allow us to contact you (name, address, phone number, language preference, date of birth, marital status, email address, participation in promotions, use of our website, etc.). Traffic data: technical data necessary for smooth electronic communication (such as your IP address). Location data: data that allows us to determine your location to tailor our services to your needs. National identification number: We request this only in specific situations, such as the mandatory deposit with the National Deposito- en Consignatiekas in accordance with the Breyne Law. Financial data: data related to the financing of the (construction) project, such as your bank account number and information about your credit institution. Data of minors: In specific cases, we collect data of minors (such as name and address). We always provide an explanation for this and treat this data with extra care.

Purposes of Personal Data Processing

Information & Contracts:

We collect data to:

Inform you about our products and services. Manage subscriptions to our newsletter. Establish and manage contractual relationships.

Service Improvement:

Your data helps us improve our customer service. We use it for communication about project progress, satisfaction surveys, and other customer interactions.

Marketing & Communication:

You are informed about new products, services, promotions, events, and more. Your online behavior, such as page visits, helps us offer customized content. Email communication is based on your consent.

Legal Obligations:

We retain and share certain data to comply with legal requirements, such as tax obligations and specific requirements like the Breyne Law.

Performance & Feedback:

We evaluate our services and products based on customer feedback and interactions.

Security:

Surveillance cameras may be placed in specific locations for security purposes.

Analysis & Reporting:

We use aggregated, anonymous data for internal and external reporting, such as interest in our services and customer satisfaction. These data cannot be traced back to individuals.

Security of Personal Data

– Technical Measures: We use up-to-date security technologies and software to ensure data is not lost or falls into the wrong hands. – Strict Access Controls: Only authorized personnel have access to your data, and only when necessary for their tasks. – Employee Training: Our team is regularly trained in handling personal data correctly and securely. – Encryption: When data is transmitted, such as over the internet, it is encrypted to prevent interception. – Backups: We regularly back up your data to allow for recovery in case of technical issues.

Summary of Your Privacy Rights

Access to Your Data: You can ask The Bank 1869 for information about what personal data it holds about you. You will receive an explanation of how this data is used, who can access it, and how long it is retained. Copy of Your Data: You may request a free copy of the data The Bank 1869 has about you. A small administrative fee may be charged for additional copies. Correction of Your Data: If there are errors or inaccuracies in your data, you can request The Bank 1869 to correct them. Deletion of Your Data: You can request the deletion of your data in the following situations: – When it is no longer necessary for the original purposes. – When you withdraw your consent, and there is no other reason to retain it. – When you object to its use, and there are no overriding reasons to keep it. – In cases of unlawful processing. – When there is a legal obligation to erase it. – When the data was collected when you were a minor. Data Portability: You can receive your data in a readable format or ask The Bank 1869 to transfer it directly to another organization. Objection to the Use of Your Data: If The Bank 1869 uses your data for certain purposes, such as marketing, you can object, and The Bank 1869 will cease processing for those purposes. Withdrawal of Consent: If you have previously given consent for the use of your data, you can always withdraw it. This does not affect prior processing.

Privacy Rights Request:

You can exercise your privacy rights by contacting The Bank 1869 in writing at Adriaan Willaertstraat 7, 8000 Bruges, Belgium, or by email at info@thebankbruges.be. Upon receiving your written request, we will respond within 30 days, provided all necessary information is available.